Understand the Delivery Challenge

Make sense of your data to understand the nature and size of the barriers to delivering your aspiration, assess what your system is currently doing to overcome them, and develop a view of how that work could be improved. Understanding the delivery challenge sets you up well for the core work of delivery, with a clearer picture of the “problem” you’re trying to solve, a better fact base for planning, and a reference point for monitoring progress.


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2A.A. Identifying metrics for your delivery goals
2A.B. Benchmarking performance on metrics
2A.C. Developing a work plan to test performance hypotheses
2A.D. Analyzing data to find and present performance patterns
2A.E. Visualizing and storyboarding data
2B.A. Completing an activity profile
2B.B. Developing hypotheses about root causes
2B.C. Developing a work plan to test root cause hypotheses
2B.D. Conducting field work