2A: Evaluate Past and Present Performance

Once you know your goals, you can analyze the data to see how far you are from achieving them and to understand the major barriers you face. Do this by looking for performance patterns: themes or trends in the data that are consistent and recurring across different types of analyses.


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2A.A. Identifying metrics for your delivery goals
2A.B. Benchmarking performance on metrics
2A.C. Developing a work plan to test performance hypotheses
2A.D. Analyzing data to find and present performance patterns
2A.E. Visualizing and storyboarding data
2B.A. Completing an activity profile
2B.B. Developing hypotheses about root causes
2B.C. Developing a work plan to test root cause hypotheses
2B.D. Conducting field work